CIOs are accustomed to continuous requests from their IT user community for more technology, more equipment, software, communications bandwidth. Often, the cost structures are detailed in elaborate spreadsheets, inclusive of benefits and ROI, acquisition strategies and vendor preferences. Still, when all that take place and after many hours and currency of investment, the user community is not always satisfied, at least initially, with the results. IT system users are typically accustomed to their graphical front ends, to the way systems behave and with where their valuable data resides. Sometimes, after a major refresh a lot of that is changed, and more often than not, interfaces, shortcuts and data are not there to be found.
At ITG, our primary corporate objective is to provide computer services and support to government and industry where integrated computer-based systems are vital to effective information processing. A key element in obtaining this objective is the development, integration, and implementation of an efficient, cost effective, and timely computer, software and communications installation process.
At ITG, our primary corporate objective is to provide computer services and support to government and industry where integrated computer-based systems are vital to effective information processing. A key element in obtaining this objective is the development, integration, and implementation of an efficient, cost effective, and timely computer, software and communications installation process.
Having been in business for some 27 year, we have learned the "hard way". We understand the "dos and don'ts" and have refined this craft and mandate specific practices and project monitor and control processes. We know that successful adherence to established installation schedules is only obtained when precursor activities of acquisition, distribution, client site schedule coordination, and personnel deployment are appropriately coordinated, monitored, and tracked.
ITG utilizes varying types of documentation to track and monitor the installation process. This documentation includes:
Our process for installation includes the end result of certifying that the equipment functions properly and communicates appropriately with the surrounding architecture environment. This testing/certification process consists of two elements: unit testing discussed here, and integration testing, discussed in our next article. The certification process is governed by project-specific procedures which are carried by the installation team, as part of their Installation Kits, and which are maintained and can be accessed on-line in the CENTRE Installation Process module, our in house ERP. These procedures include the Work Test Plan (WTP). A WTP is developed for each project that identifies the test activities, schedules and resources required to perform testing. The plan provides step-by-step instructions for performing operability tests in accordance with contract requirements and includes both Unit and Integration Tests to ensure that the released installation provides the required system functionality and user capabilities. Tests results are evaluated by the ITG Project Manager and independently audited by the Corporate Quality Assurance office.
For each of these steps there are Work Instructions which allow for the unique needs of each component as defined by a Statement of Work, Manufacturer's recommended practices, or associated with the customer's mission statement and requirements.
At ITG, our primary corporate objective is to provide computer services and support to government and industry where integrated computer-based systems are vital to effective information processing. A key element in obtaining this objective is the development, integration, and implementation of an efficient, cost effective, and timely computer, software and communications installation process.
At ITG, our primary corporate objective is to provide computer services and support to government and industry where integrated computer-based systems are vital to effective information processing. A key element in obtaining this objective is the development, integration, and implementation of an efficient, cost effective, and timely computer, software and communications installation process.
Having been in business for some 27 year, we have learned the "hard way". We understand the "dos and don'ts" and have refined this craft and mandate specific practices and project monitor and control processes. We know that successful adherence to established installation schedules is only obtained when precursor activities of acquisition, distribution, client site schedule coordination, and personnel deployment are appropriately coordinated, monitored, and tracked.
ITG utilizes varying types of documentation to track and monitor the installation process. This documentation includes:
Our process for installation includes the end result of certifying that the equipment functions properly and communicates appropriately with the surrounding architecture environment. This testing/certification process consists of two elements: unit testing discussed here, and integration testing, discussed in our next article. The certification process is governed by project-specific procedures which are carried by the installation team, as part of their Installation Kits, and which are maintained and can be accessed on-line in the CENTRE Installation Process module, our in house ERP. These procedures include the Work Test Plan (WTP). A WTP is developed for each project that identifies the test activities, schedules and resources required to perform testing. The plan provides step-by-step instructions for performing operability tests in accordance with contract requirements and includes both Unit and Integration Tests to ensure that the released installation provides the required system functionality and user capabilities. Tests results are evaluated by the ITG Project Manager and independently audited by the Corporate Quality Assurance office.
For each of these steps there are Work Instructions which allow for the unique needs of each component as defined by a Statement of Work, Manufacturer's recommended practices, or associated with the customer's mission statement and requirements.
About the Author:
A few words about the Author: Deborah Laramie, PMP, Certified Best Practices Consultant, Integration Technologies Group, Inc. or ITG, Inc A few words about the Company: Integration Technologies Group Inc. or ITG Inc. is a Best Practices global IT products and services company that supports clients in more than 1,230 locations in 30 countries.
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